Terms & Conditions

YantraCabs is a cab booking service operating out of New Delhi, serving outstation and city routes across North India since 2020.

Registered address: Bhavbhuti Marg, Kamla Market, Ajmeri Gate, New Delhi, Delhi 110002. You can reach us on +91 8755 718911 or YantraCabs@gmail.com during Mon – Sun, 6 AM – 10 PM IST.

Submitting a booking on this site is a request, not a confirmed trip. A booking is confirmed only once we acknowledge it on WhatsApp, by call, or by email, and you receive a booking code.

You must give accurate pickup and drop details, a working mobile number, and correct passenger and luggage counts. We may decline or cancel a booking if the details turn out to be wrong, if the vehicle requested cannot carry the group, or if the route is unsafe or unserviceable at that time.

Fares shown during booking are calculated from the road distance for your route and the per-kilometre rate for the vehicle you choose. Round trips are billed for both legs.

A quoted fare covers:

• Fuel and vehicle running costs
• GST

The following are not included and are payable by you:

• Toll charges along the route
• Driver allowance, including night charges where applicable
• State entry permits, paid at the booth
• Parking charges at your destination
• Any extra kilometres beyond the booked route
• Waiting beyond the free waiting period in clause 5

A fare shown on screen is an estimate for the route as booked. If the actual trip changes — extra stops, a different drop point, a longer route at your request — the fare is recalculated at the same per-kilometre rate and the difference is payable to the driver.

Where live routing is unavailable, distance may be shown as an approximate estimate. We label these clearly and confirm the final fare with you before dispatch.

Bookings made online are confirmed with a ₹500 advance. The balance is paid directly to your driver at the end of the trip, by cash or UPI.

Please collect a receipt from the driver for the balance. Cancellations and refunds of the advance are covered in our Cancellation & Refund Policy.

Please be ready at the booked pickup time. Drivers wait 45 minutes free for outstation pickups and 15 minutes free for local trips. Beyond that, waiting charges apply, and a booking may be treated as a no-show.

We plan journeys carefully but cannot guarantee arrival times. Traffic, weather, road conditions, diversions and breakdowns can all cause delays. We are not liable for missed flights, trains or connections, so please allow a comfortable buffer when booking an airport or station transfer.

• Smoking, alcohol and illegal substances are not permitted in our vehicles.
• Seat belts must be worn by all passengers.
• Passenger and luggage counts must not exceed the vehicle's capacity.
• Any damage to the vehicle caused by passengers is chargeable at actuals.
• Drivers may end a trip if passenger behaviour is unsafe, abusive, or unlawful. No refund is due in that case.

Please carry a valid government photo ID. Some routes and checkposts require it.

Luggage capacity depends on the vehicle. Tell us about oversized items when booking so we can send something suitable.

We are not responsible for belongings left behind in a vehicle. If you do leave something, contact us immediately and we will do our best to recover it, but we cannot guarantee it.

All our vehicles carry valid insurance and permits, and our drivers hold valid commercial licences. Beyond what that insurance covers, our liability for any booking is limited to the fare paid for that booking.

We are not liable for indirect or consequential losses, including missed events, bookings or connections, or for delays and cancellations caused by events outside our reasonable control.

We collect only what a booking needs — your name, mobile number, email if you give one, and trip details. How we handle it is set out in our Privacy Policy.

We may update these terms as our service changes. The version published on this page at the time of your booking is the one that applies to it, so the “last updated” date above matters.

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts of New Delhi.

Questions about these terms? Write to YantraCabs@gmail.com, call +91 8755 718911, or message us on WhatsApp.