Cancellation & Refunds
Plans change — we get it. This page explains exactly what happens to your money when a booking is cancelled, so there are no surprises either way.
Last updated: 15 August 2026
01How payment works
When you book online you pay a ₹500 advance to confirm the trip. The remaining fare is paid directly to your driver at the end of the journey, by cash or UPI.
Only the ₹500 advance is ever refundable, because it is the only amount we have collected. Fares quoted on our site are estimates based on distance; toll, driver allowance and state entry permits are not part of the fare and are payable separately.
02Cancellation charges
What you get back depends on how close to your pickup time you cancel. The later it is, the less we can recover — a driver and vehicle have already been held for you.
| When you cancel | You get back |
|---|---|
| More than 24 hours before pickup | 100% of the advance Your full ₹500 advance is returned. |
| 12 to 24 hours before pickup | 50% of the advance ₹250 is returned; the rest covers the driver already allocated to your trip. |
| Less than 12 hours before pickup | No refund At this point the vehicle and driver are committed to your booking and cannot be reassigned. |
| No-show at pickup | No refund The driver waits 45 minutes from your booked pickup time before a booking is marked as a no-show. |
03If we cancel
If we cannot provide a vehicle for any reason — breakdown, driver unavailability, or anything else on our side — you receive a full refund of your advance, regardless of timing. We will always try to arrange a replacement vehicle of the same or higher category first, at no extra cost to you.
Trips cancelled because of events outside anyone's control — road closures, natural events, curfew, strikes, or government restrictions — are also refunded in full.
04How to cancel
Cancel through whichever is easiest:
- WhatsApp us at +91 8755 718911 with your booking code
- Call +91 8755 718911 during Mon – Sun, 6 AM – 10 PM IST
- Email YantraCabs@gmail.com
Please quote the booking code from your confirmation (it looks like YC-2026-1234). Your cancellation is effective from the time we receive it, so send it as early as you can — the timing decides which row of the table above applies.
05When you get your money
Approved refunds are sent back to the original payment method — the same card, UPI ID or bank account you paid from. We cannot redirect a refund to a different account.
We initiate the refund within 48 hours of approving your cancellation. After that it takes 5 to 7 working days to appear in your account, depending on your bank or UPI provider. That last stretch is in their hands, not ours.
06Disputes
If something about a charge or refund looks wrong, contact us first at YantraCabs@gmail.com — most issues are settled the same day. See our Terms & Conditions for the full agreement governing bookings.